Policies

Shipping Info

Shipping Process

• We work with Correos de México to ship your orders.
• Once we ship your order, the estimated delivery time is in / or around 1 month (all depends on how fast customs work in your country, which could take more time).
• All orders can be tracked via the Correos de México website.
• Also, you can track your order on websites like USPS, Royal Mail, and more. You can always use the Correos de México page if your local mail website doesn’t work.

Estimated times

𝐈𝐌𝐏𝐎𝐑𝐓𝐀𝐍𝐓: The estimated shipping date means that we will start the shipment process only. Your order could be shipped on that date or weeks later. All depends on how many orders we have to process. We only ask for your patience.

• First, MAD BREAKS is operated and run by one person. For this reason, the shipping process could be slow, but I always try to get everything sorted out ASAP. Please be patient.
• We set up an estimated shipping date. You can find these estimated dates above the item information (above the merch cost).
• Take into consideration that our merch is produced as pre-order, and a delay may occur sometimes.
• In case of a delay, we also add an amount of 15 extra days to start the shipping process. If the delay exceeds that time, we will post an update on the Bandcamp community section and our social media.

Shipment information

• Once we ship your order you should get a “Complete Order” email. This only means that your package it’s on the way, NOT that it was delivered already.
• PayPal should send an email with a tracking number once we ship your order. If you don’t get an email from PP you can check your payment invoice on their website; a tracking number should appear there.
• You can always contact us to get an update/information.
• The most common mistake why you don’t get the tracking information is because you used a different email during your purchase, be sure to keep an eye on that address to avoid any misunderstandings.

Return policy

• Once orders have shipped, we do not take returns.
• Once orders have shipped, it is YOUR responsibility to track it and check to see if everything is going well. You can always contact us for an update and can contact your local post office for detailed info about import taxes or shipping status.
• In the case that you moved or were not at home when your local post office tried to deliver your package, and they returned it, we can resend it, charging the shipping cost again ($10 USD), or we can ship it with another package.

• Should your item get damaged in transit or otherwise be faulty, please contact 𝐦𝐛𝐬𝐬𝐮𝐩𝐩𝐱𝐫𝐭@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 (please type it), and we will do our best to resolve the issue.

𝐈𝐌𝐏𝐎𝐑𝐓𝐀𝐍𝐓: Once we receive a returned package, we always contact the owner to try to resend or offer a solution. We only wait 1 month for a reply. If you don’t provide a reply in that time, you LOSE any right to claim the package and the right to a refund.

The main reasons your order could be returned are the following:
1. Customer unable to receive the package (it wasn’t at home during the delivery). In most cases, a signature is required during the delivery to confirm you are the recipient + to avoid a stolen package.
2. Customer moved after we shipped the package.
3. Incorrect address, or the mailman needs help finding the address.

• We DON’T have any sort of business with any post office here in Mexico or other countries. So please don’t contact us with an aggressive attitude trying to make us responsible for stuff that is entirely OUT of our hands.
• YOU ARE RESPONSIBLE for tracking your order. Suppose you notice that they didn’t leave a pick-up notification or didn’t try to redeliver the package or any similar situation, and you didn’t contact your post office; these kinds of situations ARE NOT our responsibility.
• About post offices in other countries: We can’t offer any kind of help because we DON’T KNOW how they work. As we said, if you see any type of irregularity, you can contact your local post office to get any information. Once you do this, you can contact us to get any help (you have to provide information) or to get any receipt (from us) to pay your importation taxes.

Refund policy

• In case we already shipped your package, and you don’t want it anymore, we can offer a partial refund (merchandise cost only, shipping cost not included / refunded) only if:
1. The package was already returned.
2. You moved to another country, state, or address.

• We can offer a full refund (merchandise + shipping cost) if your order was not shipped yet or we made a mistake with the amount of stock and can’t fulfill / ship your package.
• You placed a duplicated order (full refund).
• We DON’T offer any refund for damaged / lost / stolen orders. Delivery processes are OUT of our control. As we said, you can contact us to resolve the issue by offering a replacement or any other solution.

Take into consideration that PayPal now charges a commission for refunds. In the past, this could be done at no cost to the seller as PayPal themselves refunded the fees charged by PayPal. This, however, is no longer the case. Because of this, all refunds due to duplicate orders, going over order limits, or other scenarios that are not our error will get refunded with the deduction of the fees charged by PayPal.

Damaged orders

• If you received a broken case (CD or cassette), feel free to contact us to send a replacement with your next order.
• Same goes for our t-shirts. Usually, if something is wrong with the quality, we always notice it, but if your order is not the case, you can request a replacement or a partial refund.